# Priced by the device, paid by the month.

Every plan is the same spool with the same protections. What you choose is how many devices can be connected at once.

| Plan | Devices | Per spool, per month |
|---|---|---|
| Personal | Up to 10 devices at once | $5 |
| Team | Up to 100 devices at once | $10 |
| Org | Up to 2,000 devices at once | $50 |

Paid a month in advance, in US dollars. Cancel any time; it runs to the end of that month.

**Beyond 2,000 devices.** There is no self-serve price above Org. Tell us what you are running and we will size a spool for it.

## Every plan includes

- Your own hostname under spool.getknit.app, with a certificate we renew
- Your own token — read it, rotate it or remove it whenever you like
- A commons: one shared room, sealed, that we cannot join
- Messages up to 8 KiB, and attachments for the photos and files that do not fit
- 256 MiB of sealed storage per spool, shared by messages and attachments
- A dashboard with device and storage meters, usage charts, and settings that apply live
- A workspace you can invite teammates into

## How billing works

- **A month in advance.** Your first spool on a plan is a checkout, and you pay for the month ahead. Each plan renews on the day of the month you bought it.
- **Another spool.** Add one from the dashboard. The rest of the current month is prorated onto that plan's next invoice, so nothing is charged on the spot.
- **Cancelling.** Cancel a plan whenever you like. Every spool on it keeps running at full service until the end of the month you paid for, then they are removed with their data and the plan stops renewing. You can keep the plan any time before then. The month already paid for is not refunded — a month is the unit; the terms list the exceptions.
- **Deleting a spool.** Delete a spool from its page and it stops today. Its seat stays paid until the renewal, so a new spool on that plan costs nothing until then; the rest of the deleted spool's month is not refunded. From the renewal on you pay only for the spools that are running, and a plan with none ends.
- **Changing plan.** A plan change is not self-serve yet. Email sales@getknit.app and we will move you.
- **Up to 4 spools per workspace.** A guard against abuse, not a plan limit. Email support@getknit.app to raise it.
- **If a payment fails.** Your spools keep running while we retry, and we email you so you can fix the card first. Only 7 days past the renewal date do they begin to wind down.
- **Who charges you.** Polar, our merchant of record: the invoice, the tax and the card are theirs to handle. Prices are in US dollars (USD). Your card details go to Polar's PCI-compliant checkout and never reach us.

## Billing questions

### What does “device” mean on a plan?

One connection at a time. A plan's ceiling is how many devices can be connected to the spool at once — not how many people have ever used it.

### When am I charged?

When you buy a plan's first spool, for the month ahead; then on that day each month. Adding a spool to a plan you already have puts the rest of the current month on the plan's next invoice, prorated, with nothing charged on the spot.

### What happens when I cancel?

Cancel a plan from your billing page and every spool on it keeps running at full service until the end of the month you paid for. Then they are removed along with their data, and the plan stops renewing. Until that day, one click keeps it. Deleting a single spool is different: it stops today, and from the next renewal the plan is charged only for the spools still running.

### Can I get a refund?

Not as a rule. A month is the unit: you pay for one ahead, and cancelling a plan lets you use the rest of it rather than returning it. If you want a spool gone today, you can delete it and forfeit the remainder.

If your spool was never delivered, or you are a consumer in the EU or UK withdrawing within fourteen days of buying, write to us and the unused part is refunded; the terms have the details.

### Can I change plans?

Not from the dashboard yet. Email sales@getknit.app and we will move your spool to the plan you need.

### How many spools can I have?

4 per workspace to start, on any mix of plans. That ceiling is a guard against abuse rather than a plan limit; email support@getknit.app and we will raise it.

### What if my card fails?

Nothing is deleted over a failed payment. Your spools keep running while the payment is retried, and you get an email. Only if the retries run out does the plan begin to wind down — 7 days past the renewal date.